Returns & Exchanges

Due to the perishable nature of our beverages, we cannot accept physical returns of GORGIE products; however, if your order arrived damaged or incorrect, we are committed to making it right with a replacement or refund.

1

Inspect Your Order

Upon delivery, please carefully inspect your GORGIE shipment for any signs of damage, leaks, or missing items.

2

Document the Issue

Take clear photos of the damaged product and the shipping label to help our quality control team process your request faster.

3

Contact Support

Email our customer care team within 7 days of delivery with your order number and the photos you captured.

4

Receive Resolution

Once verified, we will issue a full refund to your original payment method or ship out a fresh replacement order at no cost to you.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing